If you can't remember your username, we suggest you click the 'Forgot your username or password?' link on the mail login page. You will be given instructions on how to contact your system administrator.

To recover your password, click the 'Forgot your username or password?' link on the mail login page. You will be given instructions on how to contact your system administrator.

Click Settings to change your password. Here's how to change your password:

1. Open the Accounts tab after you click Settings.
2. Click Change Password.
3. In the new window, enter your current password, choose your new password, and re-enter it.

Make sure you create a unique password to help keep someone from breaking in to your account. Here are a few tips for creating your password, and keeping it safe:

• Never tell anyone your password.
• Never write down your password. Even though your password will look random to others, think of a way to remember it so that you don't have to write it down.
• Change your password periodically.
• Don't choose a dictionary word as your password. Be creative.
• Include punctuation marks. Mix capital and lowercase letters. Use numbers. A variety of characters makes it harder to guess a password.

It isn't possible to change your username once you've created an account. If you want more information, we suggest you contact your domain administrator.

Click 'Compose Mail' to create a new message. You can select addresses from your Contacts List or type the address in the 'To:,' 'Cc:,' or 'Bcc:' fields. When you begin to type an address in these fields, a complete address will be suggested from your Contacts list.

Your account displays the total number of new messages next to the 'Inbox' link, as well as in your browser's title bar. Your account automatically checks for new messages every two minutes and updates the tally when you have new mail.

How Do I locate missing email?
If you're looking for messages that should have arrived in your inbox, check out the list below to see why mail is sometimes "missing":

Are you missing messages sent from specific senders?
If you're not receiving messages sent from specific addresses or email providers (messages from any user at a particular domain name are not arriving in your inbox), the delivery issue is most likely occurring on the sender's side. We suggest alerting the sender of the issue.

Did the messages contain attachments?

• As a security measure to prevent potential viruses, your account doesn't allow you to send or receive executable files (such as files ending in .exe) that could contain damaging executable code.
• Your mail account won't accept these types of files even if they are sent in a zipped (.zip, .tar, .tgz, .taz, .z, .gz) format. If this type of message is sent to your mail account, it is bounced back to the sender automatically.
• You can receive messages up to 10 megabytes (MB) total, including attachments. Any message that exceeds this limit will not be delivered to your inbox and will be returned to the sender.

Did you search for the messages using exact terms? Search results do not include matches to partial strings or matches that are "similar" to your query, including plurals and misspellings. If you search for vacation, your mail account returns messages containing instances of vacation, but not messages including vacations (plural) or vaccations (misspelled).

Did you search for the messages in Spam and Trash? Your mail account doesn't normally search for messages in Spam and Trash. Here's how to include spam and trash in your search results:

1. Log in to your mail account.
2. Click Show search options at the top of any mail page.
3. Select All & Spam & Trash from the Search: drop-down menu.
4. Enter all other criteria for your search in the appropriate fields.
5. Click Search Mail.

Do you have forwarding or POP enabled?
If you have enabled forwarding in your mail account and configured your settings to archive [YOUR DOMAIN]'s copy or delete [YOUR DOMAIN]'s copy, incoming mail will not appear in your inbox. Also, if you've configured any filters to direct messages matching specific criteria to skip the inbox or go straight to Trash, these messages won't appear in your Inbox.

If you've enabled POP in your mail account and you selected delete [YOUR DOMAIN]'s copy in the POP Download settings section, your mail account will move all messages to Trash when they're accessed with POP. To keep all messages in your inbox, select keep [YOUR DOMAIN]'s copy in the Inbox instead.

Is your Reply-to address different from your mail address?
If you have entered a Reply-to address that's different from your email address, replies to messages you send from your mail account will not appear in your inbox. Instead, these replies will be delivered to the address you specified in the General tab of Settings.

Each time you view messages sent to your mail account, our system determines what encoding was used by the sender in order to display the mail. If your mail account isn't able to accurately detect the encoding of a message, it may not be displayed properly. Our engineers are working hard to find a solution to this problem. In the meantime, you can view your messages by opening an original copy. Here's how:

1. Log in to your mail account.
2. Open the conversation containing the message you would like to view.
3. Click the down arrow next to Reply, at the top-right of the message pane.
4. Click Message text garbled?

Here's how to adjust encoding settings in Internet Explorer:

1. From the View menu, select Encoding.
2. Choose an encoding from the list of options. (Additional languages are available by selecting More.)

Here's how to adjust encoding settings in Firefox:

1. From the View menu, select Character Encoding.
2. Choose an encoding from the list of options. (Additional languages are available under More Encodings.)

Here's how to adjust encoding settings in Safari:

1. Click View along the top of your browser, select Text Encoding.
2. Choose an encoding from the list of options.

If you're seeing an 'Oops' error when you try to log in, it means that your mail account is temporarily unavailable. These errors generally resolve themselves within a few minutes -- please wait a bit before logging in again.

If you continue to see this error over an extended period of time, please let us know so that we can look into the issue.

Inbox

Microsoft Outlook: Messages are listed in order of their arrival.

Gmail: Replies are grouped with the original message as a conversation to follow a conversation and better understand the context of each message

Storing Messages

Microsoft Outlook:You store your email in folders. You can only put a message in one folder. You have to remember where you filed a message to retrieve it. You can't always do folder-specific searches.

Gmail: Gmail uses labels instead of folders. A conversation can have more than one label. A conversation can be in several locations (Inbox, All Mail, Sent Mail, etc.) at once, making it easier to find later.

Automatic Handling of Email Messages

Microsoft Outlook: You can create a rule to tell Outlook what to do with an email when it comes in such, as move it to a folder, delete it, forward it, etc.

Gmail: In Gmail you can automatically label, archive, delete, star, or forward your mail, based on any combination of keywords, sender, recipients, and more.

Categorizing Email Messages

Microsoft Outlook: Use flags to assign color categories to messages to identify them and associate them with related items.

Gmail: Use starts to give a special status to messages or conversations. Starred items remain visible when you return to a conversation. The white star (Not Starred) means the conversation hasn't been marked. The yellow star (Starred) indicates that you've marked the conversation.

Searching Messages

Microsoft Outlook: Search a folder one at a time or use advanced search or Windows Desktop Search for wider search.

Gmail: Search the same way you search in Google. Enter word(s) in the search window that appear in the message(s) you're looking for.

Managing Contacts:

Microsoft Outlook: Manually add contacts in the contacts folder or right click on the from address in an email you received.

Gmail: Manually add contacts in the contacts manager. Email addresses are automatically added to your Contacts list each time you use the Reply, Reply to all, or Forward functions to send messages to addresses not previously stored in your Contacts list.

Chatting and Sending Instant Messages

Microsoft Outlook: Use a seperate application for chat and instant messaging.

Gmail: Chat is built into the Gmail window.